How can we help?

Most things, from checking an order to turning off a renewal, take about a minute in your account. For everything else, pick a topic below and we'll get you to the right answer or the right person.

Start here

What do you need help with?

Each topic shows the fastest fix first. If that doesn't solve it, send us a message from the same card and we'll already know what it's about.

Most common

A charge I don't recognize

It's almost always a DiscountLock renewal of a subscription you ordered a while ago. Renewals run on your order anniversary, not the date on your label, and the new term is added to the end of your current one. We email you 30 days and 7 days before each renewal.

See My Renewals Why was I charged?

Where's my magazine?

First issues take time because publishers print mailing labels weeks ahead. After the first issue, the rest arrive on the publisher's normal schedule.

Weekly: 6 to 8 weeks
Bi-weekly and monthly: 8 to 10 weeks
Bi-monthly and seasonal: 8 to 12 weeks
Quarterly or less often: 10 to 12 weeks

Check My Delivery Estimate When will my first issue arrive?

Cancel, or just stop it renewing?

Stop future renewals, keep my issues: turn off DiscountLock for that subscription and your current term continues. Cancel now: cancel from My Orders for a pro-rated refund of unsent issues within 6 months of the order.

Turn Off DiscountLock Cancel from My Orders

Change my address or fix a mistake

Update the address on each subscription in My Orders. Publishers print labels 6 to 8 weeks ahead, so the change shows up on a later issue. Caught a typo right after ordering? Fix it now, before the order reaches the publisher.

Update in My Orders How do I change my address?

Other topics:Digital magazinesBook orders and returns Update my cardBulk orders Affiliates

Send us a message

Pick the topic that matches your question so it reaches the right person. Our team reads every message and replies by email.

What is this about?

Your name

Order number (if you have it)If it has renewed, use the number from your most recent charge. Not the account number on your label. Where to find it

Title (optional)Exactly as printed on the label. If you have several, list the ones this is about.

Can't find your order? (optional)

No order number? Add the name and ZIP on the subscription so we can find it without writing back to you.

Name on the subscription

ZIP code

Your message

We reply by email from a discountmags.com address. If you don't see it, check your spam folder. Automated order support: 24/7 · Live agents: Mon to Fri, 11am to 7pm CST

Prefer to call?

Phone support is reserved for existing customers.

Your support number is in your order confirmation email and next to the DiscountMags charge on your card or PayPal statement.

Automated order line

24/7

Check order status, update your address, manage renewal settings

Live agents

Mon to Fri, 11am to 7pm CST

For anything the automated line can't finish

For the security of your payment details we don't take orders or card numbers by phone. If checkout isn't working, call during live hours and an agent will walk you through it on the website, or send us a message.

Can't sign in, or can't find your order?

You don't need a password. Sign in with Google, Apple or Facebook, or get a one-time code by email. Use the same email address you ordered with; your order confirmation shows which one. Gift orders are under the buyer's email. If you still can't find your order, send us a message with the name and ZIP on the subscription and we'll locate it.

Quick answers before you write in

Most charges people don't recognize are DiscountLock renewals. Every eligible magazine subscription renews through DiscountLock so you never miss an issue, at a price at least 10% below the publisher's list price. Renewals run on your order anniversary, not the expiration date on your label, and the new term is added to the end of your current one. We email you 30 days and 7 days before. You can turn it off for any subscription in your account. Read more

No. That is the publisher's subscriber number and we can't look up your order with it. Your DiscountMags order number is in your confirmation email and under My Orders.

Turning off DiscountLock stops future renewals; your current term continues and nothing is refunded. Cancelling ends the order now and refunds the issues that haven't been sent yet, within 6 months of the order. Once DiscountLock is off it can't be turned back on for that subscription. Read more

We process refunds within 48 hours and most banks post them within 5 to 7 business days, to the payment method you used. If you've opened a dispute with your bank or PayPal, the order is locked until the dispute closes, so contacting us first is faster. Refund policy

We take your order and payment; the publisher prints, labels and mails every issue. That's why first issues take 6 to 12 weeks and address changes take 6 to 8 weeks to reach your label. If an issue is missing, message us and we'll open an investigation with the publisher. Read more

The publisher has two subscriptions on file for you, usually because a name or address didn't match exactly. Send us a message with the name and address on each label and we'll ask the publisher to combine them, so nothing you paid for is wasted. Read more