Listed below is a sample of some customer e-mails sent to us between January 2007 - present.
To DiscountMags, thank you from the bottom of my heart for helping me out with my subscriptions!
It's refreshing to see a company and its customer service who is as professional and courteous as you are. What you have done has gone a long way in retaining me as a customer and I will be telling anyone who will listen how great a company Discount Magazines is and that their customer service is the BEST IN THE INDUSTRY!
Also, thanks for a giving me a great customer service experience. Well done!!!
Many thanks and best wishes,
I had a small feeling it came from somewhere else, though I don't recall ever ordering it from anywhere! :) But I thought I'd ask just to make sure I really appreciate you letting me know!
What great customer service you guys have!
Agoura Hills, CA
Thank you so much! It's great to see a customer service portion of any company that is willing to take the small steps like that to help out a customer. It's rare to find!
Thank you for your prompt reply. My two recent orders were my first with DiscountMags.com. Your detailed reply and refunding me a dollar was very much appreciated. This is some of the best customer service I've experienced with online shopping. I'll be sure to come back to your website in the future. Thanks again.
Thank you for really helpful and prompt customer service. When you give such good service it inspires confidence and I will recommend your company to my friends. I am glad I placed another order with your company, and will look forward to doing so in the future. I realize my request was minor and kind of a nuisance, but you took care of it promptly. Your courtesy was noticed and appreciated.
Thank you so much! I did receive a reply from them. I am sorry to be so persistant but I have had bad experiences in the past with other online companies, so I get nervous. Again-Thanks for everything.
I'm not going to lie that I wasn't happy with the delay at first but due to your amazing customer service and the fact that you replied to my emails I wont mind the wait. Thank you for making me know some people care for there customers out there. Keep it up!
Jersey City, NJ
Great info, thanks. So then if I want to renew, I should visit your website next summer, correct?
Dear Katie - Don't know if you'll remember me, but I was the one that had the problems getting OK Magazine. Just wanted you to know that I got both the Gourmet Magazine as well as OK Magazine today.
Thank you so very much for your assistance. You now have a very satisfied customer and one that will use your services whenever I need magazines. You're great!
Las Cruces, NM
U R my hero!!! Thank you so much for your extra effort to help me; I only wish there were more people in this world like you! I'm certain this new info you've provided will help straighten out my problem.
God bless you - stay as nice as u r!
That's great! Thanks so much for the quick response. Tell your boss to give you a raise.
THANK YOU very much for your quick resonse. I really appreciate it. This shows that the customer service here is excellent. I have no worries about my magazine now. :)
Thanks, I really appreciate the response so quickly. The prices are great too, so I'll be sure to use the website again in the future.
Van Nuys, CA
You guys are great! Thanks for the excellent customer service. I look forward to receiving the subscriptions.
New Orleans, LA
Thank you so much for your response! (and it was so quick!!) I'm looking forward to my first magazine and will most definitely be ordering from your site again! Thanks again for checking in to that for me, I really do appreciate it!!
I really appreciate your cooperation, willingness to communicate more than cooperate. You did not have to authorize a 20.00 payment, I was satisfied with the refund $10. But I really do appreciate the additional amount. I certainly will be able to order the full 2yr subscription to WIRED now.
Thank you very much.
I will certainly be considering most likely ordering through DiscountMags.com for any future subscriptions. Primarily for the customer understanding great service.
Thank you again for your patience with me. I know that I was a bit over the top at first. But you certainly resolved the issue to my satisfaction.
I hope that you can use my situation as a compliment to your personal achievement there at your job that your Mgr company appreciate your service to them as well as great customer service.
Thank you, very much. I really appreciate this prompt and excellent customer service from you :)
I checked my account, refund is not there yet, but i guess the refund takes a little time for it to show. will let you know. thanks for the great customer service. will definitely resubscribe from you guys again! It's my first time ordering magazines online, and I ordered for my grandparents, my parents and myself b/c you guys had a good deal. thanks again
San Francisco, CA
I have received both August and September. I just want to say thank you. You have demonstrated one of the best service.
South Plainfield, NJ